Case Manager / Psychosocial Support Worker – Supported Housing Program (SRA) for Indigenous People

Job title: Case Manager / Psychosocial Worker – SRA Program

About the Organization

The Open Door Montreal is a community-based organization located in the Milton Parc neighborhood that supports people experiencing homelessness. We offer essential services (shelter, meals, psychosocial support, referrals, etc.) in a safe, inclusive environment designed to reduce barriers to access. Our services include a Supported Housing Program (SRA) as well as a community outreach team composed of community workers and mediators.

Our approach is centered on participants’ needs and is grounded in harm reduction, respect, cultural safety, and trauma-informed practice. We prioritize welcoming members of Indigenous communities and work in collaboration with various partners to promote well-being, self-determination, and social inclusion.

The SRA program supports Indigenous people in accessing and maintaining housing in the private rental market.

Job Description

Under the supervision of the SRA Program Coordinator, the employee will be responsible for supporting Indigenous people, primarily Inuit, experiencing homelessness in their efforts to access housing of their choice, remain in it, develop their independence, and achieve their personal goals. The caseworker will prioritize an approach focused on cultural safety and the strengths of the participants.

Main Responsibilities
• Contribute to participants’ housing stability in collaboration with the program team.
• Respond to crisis situations in collaboration with the rest of the team.
• Refer and support participants to appropriate resources based on their needs and life goals, particularly in the areas of health, addiction, employment, or community support.
• Meet with participants in their homes at least once a week, or more frequently as needed.
• Use a strengths-based and culturally safe approach to work with participants to identify realistic goals and the means to achieve them.
• Develop intervention plans with participants and support them in implementing these plans to achieve their personal goals.
• Support participants in maintaining their housing and developing their independence.
• Coordinate interventions with other team members.
• Intervene, when necessary, with landlords, neighbors, creditors, friends, or family members.
• Participate in regular team meetings as well as meetings with various program partners.
• Document interventions, draft required notes and reports, and perform administrative tasks related to the program.
• Perform any other related tasks deemed necessary for the program’s smooth operation.

Specific Requirements
• Knowledge of issues related to homelessness, mental health, and addiction.
• Proficiency in French and English, both spoken and written. English is required since the majority of people served by the program do not speak French.
• Ability to respond to crises and manage conflict situations.
• Ability to work independently and as part of a team.
• High degree of autonomy and a sense of initiative.
• Sense of responsibility.
• Strong organizational and administrative skills.
• Ability to manage multiple cases simultaneously and work in a context of multiple priorities.
• Proficiency with Microsoft Office (Word, Excel, Outlook, etc.).

Knowledge of Inuit culture or Indigenous realities is considered an asset.

Employment Conditions
Full-time: 37.5 hours per week, Monday through Friday.
Primarily daytime hours, with the possibility of occasional evening or weekend availability depending on program needs.
Salary: Between $24.35 and $25.45 per hour, depending on experience and qualifications, based on the current pay scale.

Benefits
• Group insurance.
• Employee assistance program.
• Clinical supervision and training.
• 3 weeks of vacation.
• 5 personal days.
• 10 statutory holidays.

Work Location
The Open Door Montreal, with frequent travel to various sites.
Opus Zone A card reimbursed.

Employment Equity
The Open Door Montreal recognizes that systemic barriers can limit equitable access to employment. We are committed to fostering an inclusive and respectful workplace that reflects the communities we serve. As an employer committed to the principle of equal opportunity, we encourage individuals from groups targeted by employment equity programs to apply. Priority will be given to Indigenous candidates.

Application
Please send your resume and a cover letter to:
jimena@opendoortoday.org
Deadline: June 29, 2026
The position is to be filled as soon as possible.

Full description (French only)